Reschedule, Cancelation & Lock-Out Policy

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As Legion of Clean continues to grow our mission is to strive for excellence by positively impacting our community by bringing back peace and health back into homes with quality and consistent cleanings. We’ve decided to update our late cancellation/ no show policy to deliver the best service possible through a strong team.

Our cleaning technicians are the foundation of our company. To maintain a quality team, we must provide each cleaning tech with consistency in their schedules to prevent loss of wages.

Please review our updated policy below:

(UPDATED 08.2024)

RESCHEDULE / CANCELATION / LOCK-OUT POLICY

*Initial/1st Time and Move out/In Cleaning: We do not allow one-time reschedules.

  • If a cleaning appointment is canceled less than 72 business hours in advance, a 100% rate of service will be charged based on the rate of your scheduled service and you will lose your deposit.
  • Cancellations include:
    • Unable to gain access to enter home
    • Payment failing
    • No running water
    • No electricity
    • No working A/C
    • Other contractors/companies on site (i.e. roofer, electricians, painters, etc.)

*Notice for recurring clients:

Skip Fee of weekly, bi-weekly, and monthly services are subject to an additional fee added to the following cleaning service:

  • Weekly: $20.00
  • Bi-weekly: $40.00
  • Monthly: $80.00

Need to RESCHEDULE your service?

  • We understand life happens, and there are times when changes occur. If you wish to reschedule service, your rescheduled date must be made within 5 business days of your originally scheduled service.
  • Reschedules made 5 business days out of the original service date are subject to the fee of $20 for each week outside of the regular recurring schedule.
  • If a cleaning appointment is cancelled less than 72 business hours in advance, a 100% rate of service will be charged based on the rate of your scheduled service.

Keep enjoying walking into a refreshing home, and know we’re always working to provide you with the best cleaning experience possible. Thank you for being a loyal member of Legion of Clean, and we look forward to bringing your home peace and health with a clean space.

(Excluding acts of nature such as storms, power outages, or events beyond our control)

As always, if you have any questions, we are happy to help. Contact us at 602-892-4752.

~The Legion of Clean AZ Team

Reschedule/Skip Request Form